http://tomglocer.com/blogs/sample_weblog/archive/2008/07/04/1829.aspxBritish Airways, which is probably the company I know best as a customer after my various broadband providers, recently went through a period of pretty savage attacks in the UK media for their serious operational problems opening Terminal 5 at Heathrow. en-GBCommunityServer 2.0 (Build: 60217.2664)http://tomglocer.com/blogs/sample_weblog/archive/2008/07/04/1829.aspx#1863Mon, 11 Aug 2008 12:27:29 GMT5ec0f2cd-0076-4da8-8835-b35ad37b70da:1863AzizT5 had its problems, what large scale project doesn't? The fundamental failings are clear for all to see, and for the most part they have been resolved. That said, what is the British obcession with kicking people when they're down? This was (in its day) the largest construction project in Europe, and history will show it as a triumphant 2 fingers to the Brussels brigade who say: "The british can't do anything on a large scale"....