I had the pleasure of interviewing Tom for Big Think.  He had a lot of great insights for companies and business leaders at any time, but especially in this time of economic hardship.  One of the things he said that has stuck with me  is that companies tend to turn inwards in a recession and that is the worst mistake they make.  As he says, maintaining focus on the customers in times like these is critical.  

Hi Tom - I just met you briefly this morning in the lobby of TR's Canary Wharf offices here in London...I really enjoyed your interview on Big Think and also respect your candid comments regarding managing in a downturn, both from a risk as well as human resource perspective. Look forward to keeping up with the blog!
Susan

Tom, you only provided a link to one interview clip on bigthink.com, but you actually have eight separate interview clips.  Here's all of them to help your readers.

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Preserve Cash and Earn Profits in a Downturn

Technology makes Thomson Reuters a cash-generative company, according to Tom Glocer. But that doesn't stop some recession-scarred managers from making cuts "across the board," a mistake that misdiagnoses any company's core weaknesses.

http://bigthink.com/tomglocer/preserve-cash-and-earn-profits-in-a-downturn

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Boosting Morale During Massive Layoffs Boosting Morale During Massive Layoffs

http://bigthink.com/tomglocer/boosting-morale-during-massive-layoffs

Tom Glocer tells the story of having to cut 5,000 people in 2001, an experience that changed his business ethos forever. He also answers the question of how businesses get too big in the first place.

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Protecting Value in the Customer Base Protecting Value in the Customer Base Businesses

Businesses come alive when I'm out with the customer and watching them interact with our products, says Tom Glocer. So what else does this CEO do? Paraphrasing Albert Einstein, Glocer says he tries to make processes as simple as possible, but no simpler.

http://bigthink.com/tomglocer/protecting-value-in-the-customer-base

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Business: A Dirty Word in Media

Tom Glocer disputes that journalism is dead.

http://bigthink.com/tomglocer/business-a-dirty-word-in-media

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The Winning Media Companies of Tomorrow

Tom Glocer says the media companies of tomorrow are the ones with a lightness of technological feet.

http://bigthink.com/tomglocer/the-winning-media-companies

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Why the CEO of Thomson Reuters, Tom Glocer Blogs

http://bigthink.com/tomglocer/tom-glocer-blogs

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What is Wrong with Media Today?

Tom Glocer says it's the medium that's the issue, not the message.

http://bigthink.com/tomglocer/what-is-wrong-with-media-today

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Anticipate Risks and Create New Opportunities Anticipate Risks and Create New Opportunities

Citing a financial services industry that relied too much on models and algorithms and not enough on real-life experiences, Tom Glocer says that he works to keep his company agile and flexible as it expands both vertically and geographically.

http://bigthink.com/tomglocer/anticipate-risks-and-create-new-opportunities

Dear Tom,
The entire country is discussing “Healthcare Reform”. Most of us thought that having 60 votes in the senate President Obama will pass it without much difficulty. However, it is very clear that things in D.C are not that simple. All polls indicate majority of the country desperately want reform. But, there is a bigger force working against majority. As a corporate head can you share your view on the current state of the healthcare reform? Thanks